After the whole booking process is completed by the user’s end including the submission of credit card details and clicking on the ‘submit’ button, the user is directed to the booking confirmation page of BestpriceTravel.com.au followed by a confirmation e-mail on the provided e-mail id at the time of booking indexing the details of your flights including departure date, travel airline, booking confirmation number and airfares you have booked on. Passengers can further use that booking confirmation number as the reference number of their flights. Please note that if you didn’t receive the confirmation e-mail or didn’t get redirected to booking confirmation page, please contact us immediately. In case of round-trip, multi-city travel or connecting flights, passengers must confirm their bookings with the respective airlines.
User can easily request for an E-ticket at the time of booking on phone or online. Please contact our travel agent in case you find any problem related with E-ticket request. E-ticket is among the most effective and reliable methods to book flight tickets these days and has various benefits. All traveller data gets saved in the airline database and is used when required. Passengers don’t need to carry physical ticket documents; showing identity proof, passport and confirmation e-mail printout is enough to collect the ticket at the airport. This helps in case of theft, loss or ticket damage.
To request the cancellation of your flight ticket booking, contact us by phone, e-mail or by visiting our office:
Customer Support
BestpriceTravel
Shop 2, 14 Station Street (East),
Harris Park, NSW -2150 Sydney, Australia.
Cancellation requests must be submitted before departure.
Failure to clear the final payable amount within 72 hours of booking may lead to automatic cancellation.
Unless otherwise specified, all tickets booked from BestpriceTravel.com.au are non-refundable and non-transferable.
After the booking process is completed, passengers will receive their tickets/vouchers within 7 days prior to departure.
If the departure date is within 7 days of booking, tickets will be delivered within 24 hours.
If you do not receive your tickets in the given time, please contact customer care immediately.
During delivery, the user must be present to sign. Failure to do so may result in a card delivery with depot details where you can collect your package using identity proof.
Delivery options include: E-tickets, UPS, and collection from London Gatwick or Heathrow airports.
Baggage allowances vary from airline to airline. We request you to check with your respective airline or speak to our customer care team for accurate details.
Users can easily book flights for someone else through BestpriceTravel.com.au even if they are not travelling. Simply follow the same booking procedure, and one of our agents will contact you for any required verification.
A user can book their flight ticket up to 11 months prior to the travel date.
Once you request cancellation prior to departure, the cancellation and refund process begins.
Refunds are subject to Airline fare rules plus admin and service fees. After we submit the ticket to the travel consolidator, the refund is processed.
Refunds for partly-used tickets may be reduced significantly and can sometimes be nil.
After airline/consolidator clearance, the refund amount is credited back to the user.
The refund process may take 12–14 weeks, and in case of lost tickets, up to 12 months.
